Last updated: July 1, 2026
Request Account Deletion
Users can request deletion of their GiftBridge account in the GiftBridge app or by contacting support. We review deletion requests manually so pending orders, wallet records, payout obligations, and risk checks can be handled correctly.
Request In The App
- Open the GiftBridge app and sign in.
- Go to Profile > Delete Account.
- Submit the in-app account deletion request.
Request By Email
- Email support@giftbridge.org from the email address on your GiftBridge account.
- Use the subject line GiftBridge Account Deletion Request.
- Include your account email and, if available, your latest order number or withdrawal number so we can verify the account.
What May Be Deleted
After verification, GiftBridge can delete or de-identify profile information, login links, avatar information, and support preferences where no retention obligation applies.
What May Be Retained
Some records may be retained where needed for fraud prevention, dispute handling, financial ledger integrity, payout audit, legal compliance, or security investigations. These may include order records, wallet records, withdrawal records, risk events, audit logs, and support records related to transactions.
Expected Handling Time
We aim to acknowledge deletion requests within 7 days. Completion time can vary if there are pending orders, pending withdrawals, disputes, or verification issues.